How do I place an order online?
Follow these simple steps: 1. Choose items you’d wish to buy. This will automatically be added to your Cart.
2. Once done, choose “Proceed to Checkout” or you may click on the Cart icon found at the upper right hand corner of the website.
3. Register or Login to your Account. If you’re a new customer, kindly register to create an account. If you have an existing account with us, simply log in with your account’s email address and password.
4. Provide your Shipping and Billing Information. If you choose to have your ordered items delivered to your doorstep, please enter your complete shipping address and details. You may also use your saved shipping address if you’re a returning customer. Whether you opted for Delivery or Pick-Up, please enter your complete billing address. For returning customers, you may enter a new billing address or choose a saved address.
5. Enter your Coupon Code, if any. Discount Coupons can be found on promotional materials such as discount cards or flyers from our stores. Once code is entered, the corresponding discount will be applied to your purchase.
6. Review Checkout details and proceed to Payment. Kindly go through the details before choosing your mode of payment. You can use the “Order Notes” for special shipping/handling instructions and other reminders. Select your payment method: PesoPay for real-time payments (Credit/Debit Card, GCash, Online Banking and Digital Wallets) Check Deposit Click on the check box at the bottom part of this page indicating your agreement and understanding of Office Warehouse online store terms and conditions. Click the “Continue and Proceed to Payment” to send payment details. For PesoPay real-time payment transactions, you will be directed to PesoPay.com site where you will provide your card and other transaction details. After successful payment is made, customers will be directed back to Office Warehouse online shopping site. For Check Deposit transactions, you may check our Payment Methods for instructions on how to pay via bank deposit. Once payment is made, kindly register the bank details under “My Account”.
7. Order Complete!
What are the different ways to pay for my online purchases?
You can pay via:
- PesoPay
- Credit and Debit Card (Visa and Mastercard)
- Online Banking (BDO, BPI, Metrobank, RCBC, UnionBank, Landbank)
- GCash, Maya
- GrabPay, ShopeePay
- QR PH
- PayCash (Over- the-counter payment thru BDO, RCBC, BayadCenter or ECPay)
- AliPay, WeChat, UnionPay
- BPI Online Banking
- BancNet
- Cash on delivery
Note: Check deposit payments are considered upon encoding of bank transaction details on the related transaction under “My Account”. You may also email a copy of your bank payment transaction to onlineshopping@contactsurf.com. Other instructions will be emailed to you after placing your order.
What is the best time to shop online?
The ContactSurf Online Shopping Site is open 24/7. Therefore, you can shop anytime.
However, the following cut-off schedule should be considered when placing orders:
Monday to Friday – 8:30 am to 5:30 pm
Saturday – 8:30 am to 12:30 pm
Saturday 12:30 pm to Sunday 12:00 midnight – considered as next day Monday order/s
Holidays – considered the following work day order/s
What are the different ways to pay for my online purchases?
You can pay via:
- PesoPay
- Credit and Debit Card (Visa and Mastercard)
- Online Banking (BDO, BPI, Metrobank, RCBC, UnionBank, Landbank)
- GCash, Maya
- GrabPay, ShopeePay
- QR PH
- PayCash (Over- the-counter payment thru BDO, RCBC, BayadCenter or ECPay)
- AliPay, WeChat, UnionPay
- BPI Online Banking
- BancNet
- Cash on delivery
Note: Check deposit payments are considered upon encoding of bank transaction details on the related transaction under “My Account”. You may also email a copy of your bank payment transaction to onlineshopping@contactsurf.com. Other instructions will be emailed to you after placing your order.
What is the best time to call Customer Care?
Our Customer Care is available to take your call at the following schedule:
Mondays to Fridays: 8:00 am to 5:00 pm
We still prefer via email as we can respond to you much faster!
How do I place an order online?
Follow these simple steps: 1. Choose items you’d wish to buy. This will automatically be added to your Cart.
2. Once done, choose “Proceed to Checkout” or you may click on the Cart icon found at the upper right hand corner of the website.
3. Register or Login to your Account. If you’re a new customer, kindly register to create an account. If you have an existing account with us, simply log in with your account’s email address and password.
4. Provide your Shipping and Billing Information. If you choose to have your ordered items delivered to your doorstep, please enter your complete shipping address and details. You may also use your saved shipping address if you’re a returning customer. Whether you opted for Delivery or Pick-Up, please enter your complete billing address. For returning customers, you may enter a new billing address or choose a saved address.
5. Enter your Coupon Code, if any. Discount Coupons can be found on promotional materials such as discount cards or flyers from our stores. Once code is entered, the corresponding discount will be applied to your purchase.
6. Review Checkout details and proceed to Payment. Kindly go through the details before choosing your mode of payment. You can use the “Order Notes” for special shipping/handling instructions and other reminders. Select your payment method: PesoPay for real-time payments (Credit/Debit Card, GCash, Online Banking and Digital Wallets) Check Deposit Click on the check box at the bottom part of this page indicating your agreement and understanding of Office Warehouse online store terms and conditions. Click the “Continue and Proceed to Payment” to send payment details. For PesoPay real-time payment transactions, you will be directed to PesoPay.com site where you will provide your card and other transaction details. After successful payment is made, customers will be directed back to Office Warehouse online shopping site. For Check Deposit transactions, you may check our Payment Methods for instructions on how to pay via bank deposit. Once payment is made, kindly register the bank details under “My Account”.
7. Order Complete!
What information should I prepare/declare to your Customer Care personnel in order to process my query fast?
a. Purchase Order Details found in the email notification sent to you:
i. Transaction Number
ii. Transaction Date
iii. Shipment and Billing Details
iv. Payment Method Chosen
v. Sales Invoice Number
vi. Official Receipt Number
b. Credit Card Details (if deemed necessary for the situation)